Terms & Conditions
Last updated: 29 August 2026
These Terms & Conditions govern your use of this website and coaching services offered by Mon Bhelley, trading as Inspire Life Coaching & NLP Institute (“we”, “us”, “our”). By using the site or booking a session, you agree to these terms.
1. Who these terms apply to
These terms apply to website visitors, people who submit an enquiry, and clients who book a consultation or coaching package. If you are enquiring for a child or another adult, you confirm you have authority to do so.
2. Coaching is not a substitute for clinical care
We provide coaching, counselling, education, and support informed by professional training, NLP, and trauma-informed practice. Coaching and counselling are not a substitute for psychiatry or medical treatment, and this is not a crisis service.
- Counselling offered through Inspire Life is not a crisis or emergency service.
- We do not diagnose conditions, prescribe medication, or replace advice from your GP, psychologist, or other registered clinician.
- If you or someone else is in immediate danger, call emergency services on 000. For crisis support in Australia you can contact Lifeline on 13 11 14.
Results vary. Testimonials describe individual experiences and are not a guarantee of a particular outcome.
3. Website content
Website copy, images, logos, and book excerpts are for general information. We take care to keep details current, including package prices, but content may change without notice. If something on the site differs from what we confirm in writing when you book, the written confirmation applies.
Outbound links (including Amazon book pages and collaborator websites) are provided for convenience. We are not responsible for their content, availability, or policies.
4. Enquiries and bookings
Submitting the contact form is a request for contact, not a confirmed booking. We aim to respond within 24–48 hours. We may decline or refer on if coaching or counselling is not appropriate.
5. Sessions, packages, and fees
Current coaching packages and fees are listed on the pricing section of the homepage. Unless we agree otherwise in writing:
- standard sessions are typically 60 minutes, except the VIP Intensive (up to 4 hours)
- sessions may be in person or online, by appointment
- packages are for the number of coaching sessions stated
- fees are in Australian dollars
- payment is required at the time of booking to secure your session
Coaching may be available to self-managed and plan-managed NDIS participants where the service aligns with the participant’s individual goals and funding arrangements. Please contact Inspire Life to discuss suitability. We are not acting as your NDIS planner. You remain responsible for confirming funding, invoices, and plan rules with your plan manager or the NDIA as needed.
6. Cancellations and late changes
Booking, cancellation and rescheduling terms are set out in our Booking & Cancellation Policy.
7. Your responsibilities
You agree to:
- provide accurate contact details
- arrive (or join online) on time and in a reasonably private, safe space for sessions
- share only information you are comfortable sharing, and tell us if a topic feels overwhelming
- seek clinical, legal, or emergency help when that is what the situation requires
- treat our working relationship with respect; we will do the same
We may pause or end coaching if it is no longer safe, appropriate, or within our scope, and we will tell you if we do.
8. Confidentiality
What you share in coaching is treated as confidential, subject to the limits in our Privacy Policy and any duty to disclose where required by law or to reduce a serious risk of harm.
9. Intellectual property
Site content, worksheets, and session materials we provide remain our intellectual property unless we say otherwise. You may use them for your personal development. You may not copy, sell, or republish them without permission. Book titles listed on this site are available through their respective retailers; purchasing a book is a contract with that retailer, not with this website.
10. Acceptable use of the website
You must not misuse the site, attempt to break security, submit abusive or unlawful content, or use the contact form to send spam. We may remove content or restrict access if needed to protect the site or other people.
11. Liability
To the extent permitted by Australian Consumer Law, we are not liable for indirect or consequential loss, or for decisions you make based on coaching or website information. Nothing in these terms excludes rights you cannot contract out of under the Australian Consumer Law. Our total liability for coaching services is limited, at our option, to resupplying the service or refunding the amount you paid for the unused portion of that service.
12. Governing law
These terms are governed by the laws of Victoria, Australia. If a dispute arises, please contact us first so we can try to resolve it. Unresolved disputes may be heard in the courts of Victoria.
13. Changes
We may update these terms from time to time. The “last updated” date will change when we do. The version on this page at the time you book a paid service is the version that applies to that booking, unless we both agree otherwise in writing.
14. Contact
Questions about these terms: info@inspirelife.com.au
These terms explain how we work with you. They are not a substitute for legal advice.